Apr 20
2
 min read

Announcing: On Deck Customer Success Fellowship

Authors

Kelly Hook
Kelly Hook
Program Director, Customer Success Fellowship
Program Director, Customer Success Fellowship
TLDR

On Deck is launching the On Deck Customer Success Fellowship for senior CS operators and executives who want to expand their knowledge, build customer-centric cultures and maximize their potential as leaders. Our curriculum combines modern CS frameworks, in-depth case studies, and a highly curated community of peers to help you empower your teams and collectively improve the customer experience of your organization. The inaugural cohort kicks off July 18.



Customer Success is an essential function of modern businesses today. As a customer success leader, you play a critical role in improving customer satisfaction, reducing churn, handling onboarding and ultimately, creating sustainable business growth. 

But there isn't a clear blueprint for how to run CS in organizations. You often have to rely on trial and error or loose frameworks to navigate complex business challenges.

And CS as an industry is still fairly new, so analyzing and presenting CS ROI to peers, team members and leadership can be challenging.

Enter the On Deck Customer Success Fellowship (or ODCS).

The On Deck Customer Success Fellowship is an 8-week remote program for senior customer success operators and executives who want to expand their knowledge, build customer-centric cultures and maximize their potential as leaders. Our curriculum combines modern CS frameworks, in-depth case studies, and a highly curated community of peers to help you empower your teams and collectively improve the customer experience of your organization.

During the program, you and up to 100 other CS experts will have the opportunity to:

  • Learn actionable frameworks for common CS challenges like churn mitigation, onboarding strategy and more 
  • Engage in meaningful, data-oriented discussions with other CS leaders and exchange best practices
  • Gain new perspectives on leadership principles to empower your teams
  • Build and access an exclusive, curated library of relevant resources and models
  • Access the broader On Deck ecosystem ranging from founders and investors, to writers and designers

Think of ODCS as a curated community of senior customer success leaders, top operators, and experienced executives who'll come together to engage, grow and create in a confidential and safe space.

The ideal candidate for ODCS has tackled a wide range of challenges throughout their career and is ready to share their learnings with the rest of the community.

If you're a high performing operator or CS executive who genuinely cares about the customer experience, ODCS will help you maximize your potential as a leader and empower your teams to put customers first. Applications are open.

The Inaugural ODCS Cohort kicks off on July 18. You can apply here before June 20th. Applications will be reviewed on a rolling basis.

Who you will be learning from?

A few of the talented individuals participating in our first ODCS cohort.


Ready to get started?

We’re thrilled to launch the On Deck Customer Success Fellowship, and can’t wait to help you maximize your potential as a CS leader.



Dive Deeper

More from the Journal

See more articles

How to Build a Podcast Brand: The Master Playbook from Sonal Chokshi of a16z

May 5
18
 min read
Sonal Chokshi
Sonal Chokshi
Editor in Chief, a16z

Announcing: Drop #2: On Deck NYC

May 4
3
 min read
Erik Torenberg
Erik Torenberg
Founder, Chairman

Announcing: On Deck Product Management Fellowship

Apr 13
2
 min read
Andrew Yu
Andrew Yu
Program Director, Product Management Fellowship

Announcing: On Deck Investing

Apr 6
2
 min read
Tom White
Tom White
Program Director, ODI

Introducing: On Deck Drops

Apr 2
2
 min read
David Booth
David Booth
CEO

On Deck: Origins and Next Chapter

Mar 25
5
 min read
Erik Torenberg
Erik Torenberg
Founder, Chairman

Announcing: On Deck is officially expanding to Israel

Mar 24
4
 min read
Omer Kalderon
Omer Kalderon
Country Manager, Israel

Announcing: On Deck Catalyst

Mar 16
4
 min read
Shriya Nevatia
Shriya Nevatia
Head of Fellowship Operations, OD50

Announcing: On Deck Fintech Fellowship

Feb 16
3
 min read
Sar Haribhakti
Sar Haribhakti
Program Director, FinTech Fellowship

Announcing: On Deck Health Fellowship

Feb 8
3
 min read
Owen Willis
Owen Willis
Program Director, HealthTech

Announcing: On Deck Course Creator Fellowship

Feb 2
3
 min read
Andrew Barry
Andrew Barry
Program Director, On Deck Course Creators & Education Advisor

Announcing: On Deck Performative Speaking

Jan 26
3
 min read
Robbie Crabtree
Robbie Crabtree
Program Director, Performative Speaking

Our Vision of the Future

Jan 13
3
 min read
David Booth
David Booth
CEO

Announcing: On Deck Designer Fellowship

Jan 12
4
 min read
Mindaugas Petrutis
Mindaugas Petrutis
Program Director, Designer Fellowship

Announcing: On Deck acquires Lean Hire!

Jan 11
5
 min read
David Booth
David Booth
CEO

2020: Year in Review

Jan 6
4
 min read
David Booth
David Booth
CEO

Announcing: On Deck Chief of Staff Fellowship

Dec 10
3
 min read
Rishi Tripathy
Rishi Tripathy
Chief of Staff

Announcing: On Deck Community Builders Fellowship

Dec 3
3
 min read
Laís de Oliveira
Laís de Oliveira
Program Director, On Deck Community Builders

Announcing: On Deck Climate Tech Fellowship

Dec 1
3
 min read
Candice Ammori
Candice Ammori
Program Director, On Deck Climate

Your First Startup Job Offer - Part 1: Clarity

Nov 24
3
 min read
Rishi Tripathy
Rishi Tripathy
Chief of Staff

Announcing: On Deck Scale

Nov 17
 min read
No items found.

Announcing: The On Deck Venture Capital Fellowship

Nov 12
3
 min read
David Booth
David Booth
CEO

Announcing: The On Deck First 50 Fellowship

Nov 10
3
 min read
Anthony Nardini
Anthony Nardini
Program Director, On Deck First 50

Announcing: The On Deck No-Code Fellowship

Oct 27
3
 min read
Karthik Puvvada (KP)
Karthik Puvvada (KP)
Program Director, On Deck No-Code

Announcing: the Access Fund — a $1M+ scholarship pool for underestimated talent, powered by the On Deck community.

Sep 25
4
 min read
David Booth
David Booth
CEO

Announcing: On Deck Labs — a call to arms to help build the future of education.

Sep 24
 min read
Brandon Taleisnik
Brandon Taleisnik
VP of Operations, Head of Labs

The Magic of Engineered Serendipity

Aug 28
5
 min read
No items found.

Alumni Post: Setting yourself up for success at the On Deck Fellowship (ODF)

Aug 28
 min read
No items found.

On Deck Fundraise and 50-Year Vision

Aug 27
4
 min read
David Booth
David Booth
CEO

Announcing: The On Deck Writer Fellowship

Aug 24
4
 min read
Max Nussenbaum
Max Nussenbaum
Program Director, Writer Fellowship

Applications Open: On Deck Fellowship #5 & #6

Jul 22
3
 min read
David Booth
David Booth
CEO

Announcing: The On Deck Angel Fellowship

Jul 15
3
 min read
Vikram Rajagopalan
Vikram Rajagopalan
Program Director, On Deck Angels

ODF June 2020 Hackathon Winners

Jun 25
4
 min read
Brandon Taleisnik
Brandon Taleisnik
VP of Operations, Head of Labs

Now Accepting Applications for the Next Tech Mafia: On Deck Fellowship

May 22
6
 min read
No items found.

Announcing: On Deck Fellowship #4 — the world needs more founders.

Apr 17
3
 min read
David Booth
David Booth
CEO

Open-sourcing the playbook that took our 150-person overnight retreat "virtual" [COVID19]

Mar 19
5
 min read
Brandon Taleisnik
Brandon Taleisnik
VP of Operations, Head of Labs

Explorers welcome here – my time in the bay

Feb 18
6
 min read
No items found.

On Deck Fellowship: My Experience And Why You Should Apply

Jan 24
 min read
No items found.

Applications Open: On Deck Fellowship #3 🌎

Dec 18
3
 min read
David Booth
David Booth
CEO

Announcing: the Second On Deck Fellowship

Sep 2
3
 min read
David Booth
David Booth
CEO

Introducing: Via, by On Deck

Jul 10
5
 min read
Julian Weisser
Julian Weisser
Head of Candidates

The Next Chapter: On Deck Fellowship

May 1
3
 min read
David Booth
David Booth
CEO
See more article