Learn, connect, and level up with the best Customer Success leaders in SaaS
TESTIMONIALS
Here’s what other Fellows have been saying about their ODCS experience
It's been such a rewarding experience. It's been so fun (and educational) to connect with fellow CS leaders — and our mastermind group is THE best!
THANK YOU for driving a well-run, organized program with depth, relevance and easily-recognizable impact on myself and our cohort of customer success leaders. I’m excited for all that’s ahead for us and, if you get a chance to join an On Deck program in the future... GO FOR IT.
I’m impressed and inspired by the Customer Success leaders that are part of this cohort, and I look forward to collaborating, sharing, and ideating alongside you as we dive deep on strategies and opportunities in Customer Success.
Another great session thanks to our special guest Chris Koehler, Chief Marketing Officer at Box, also former Global VP of Customer Success at Box, for taking the time to join our book club! We talked about how Sales, Marketing, and Customer teams can work together seamlessly towards not only pipeline generation but, most importantly, on retention and growth.
It has been an absolute pleasure to be part of On Deck's inaugural Customer Success cohort. A lot of amazing learning opportunities and best practices from the best of the best in the industry. Thank you for building and creating such a valuable platform and community for CS leaders globally!
I’ve grow substantially in a short amount of time. Working with peers and sessions, I’ve built a small (but growing) knowledge base for myself that I’m constantly tapping into to prepare our company for growth: Customer Journey Best Practices, Software Suites (pros/cons), Hiring Strategies, and orchestrating the handoff between Sales & CS. I’m excited about the new annual model in ODCS and looking forward to meeting the new fellows!
Have really enjoyed my experience in ODCS. I was looking to expand my CS community and was able to do that both locally and globally. Also, definitely feeling more confident in driving change and outcomes from peer discussions and guest lectures. The content from our guest lectures was exceptional and I’ve already transferred some of my learnings into my work. Looking forward to more time with ODCS1 fellows!
Listening to the VP and C-level speakers has further validated the priorities that I am driving for my organization and in other cases, has given me ideas on where I need to pivot. I have had 2 extremely valuable mentorship sessions with Rod Cherkas which has confirmed that the work that I am doing at a “winner” company is in line with the path that I seek for my career.
Rounding out the onboarding cohort the first On Deck Customer Success fellowship! Excited to continue this foundational community and meet the new November cohort. Thank you for the ultimate quest of bring value to CS leaders across the globe.
If you are a CS leader or an IC looking to take your career to the next level, you should apply now to the second cohort of On Deck's Customer Success (ODCS) Fellowship. As a founding fellow, I am continuously impressed with the caliber of fellows and the diversity of their experience, the amazing programming delivered by the most forward-thinking CS professionals, and the community that we have been able to create over the last 9 weeks. Huge shout out to the team for building a great program and innovating based on fellow feedback!
Highly Recommend. Highly Satisfied. Incredible Network. Incredible Speaker Lineup. Incredibly well run. This program has been a game changer!
This has been by far one of the best investments I have made in my professional journey! I was not completely sure what to expect when I started but from my first interaction with the program management it was a little too good to believe. Everything from the topics we we hit, the real time scenarios, the networking, no fluff working sessions with my peers globally...... it was incredible! I am glad to have a tribe of 80 CS peers globally I can learn from and win together!
I had my H1 performance/feedback session with our VP of customer success and absolutely rocked it. Thanks to the support & encouragement from the ODCS community, I got the confidence boost I needed to really highlight my contributions & clearly showed how I’ve been adding value @ Twilio during the 1st half of 2021.
ODCS has been a GREAT opportunity to learn the latest on CS from the very best in the field, meet other CS practitioners like me, that I would hardly have a chance to get to know, and have access to a constantly evolving library of resources on the subject that is not available anywhere else.
I am excited to be an ODCS fellow long-term! I really enjoyed working with my Mastermind group and was able to immediately put into practice some of the learnings from the Deep Dive with Rav Dhaliwal in terms of pipelining and screening/testing, amongst many more. Furthermore, the ‘coloured cloak state of mind’ to induce a feeling of invincibility as taught by Nils Vinje during another Deep Dive will resonate with me for a long, long time.
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Join a trusted community of Customer Success leaders
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A community to fall back upon whenever you need
Meaningful connections with peers, mentors and future collaborators
Socialize and mingle with the On Deck community
Navigate your career through intimate masterminds with trusted peers
Regular check-ins
First-hand advice
Meaningful connections
Accelerate your career through specialized tracks led by the best in the industry
CS Team Hiring, Operation, and Retention
- Develop an “A-Player” hiring framework
- Establish a best-in-class onboarding experience
- Create an operating rhythm for cohesive teams
- Revamp meetings to be more effective and enjoyable
- Retain employees and understand compensation models
- Learn post-acquisition team integration strategies
Strategic CS Business Management Principles
- Understand the language and business drivers of sales, finance, and product teams
- Learn how to align CS across your organization
- Uplevel your capacity planning and forecasting skills
- Focus on the data to make informed, strategic decisions
- Effectively communicate the ROI of your department
- Gain confidence in salary and equity negotiation
The Startup Guide to CS
- Onboarding journeys and the power of excellent customer experience
- Establish a customer centric culture
- Learn how to hire and scale on a startup budget
- Focus on the importance of early data collection
- Become an expert on reducing churn
- Grow revenue at every stage of the Customer Lifecycle
Continuously level up and gain confidence with learning sessions
Practical learning opportunities
High-signal sessions with industry’s best
Ever-growing library of content
Other speakers:
Everything you need to accelerate your career, for years to come
Application Process
4-Week Onboarding
Lifelong Community
Apply to On Deck Customer Success
Payment plans available.
What does a typical month at ODCS look like?
October
On Deck jOURNAL
Read stories from our team
How to Build Cross-Functional Relationships That Matter
Healthy cross-functional relationships are key for customer success teams to do their job. In this indispensable guide for customer success leaders, Rod Cherkas draws from his 15+ years of experience as a post-sales exec to provide a masterclass in building relationships with cross-functional partners.
MEET THE TEAM
Designed and led by top operators
Ready to apply?
FAQ
To be a good fit for ODCS, you are seeking to join a curated community of experienced Customer Success leaders who have personally tackled a wide range of challenges and are ready to share their learnings. If you enjoy Customer Success because you genuinely care about the customer experience and you’re a high-performing operator or people manager, this program is for you.
Access to ODCS is $4,990 (or four installments of $1250) per year. If you’re accepted, we’ll work with you and your executive if you’d like to expense some or all of the cost of the program as part of your company’s L&D budget. As an ODCS fellow, you get access to:
* A year of programming with opt-in educationtracks and peer knowledge-sharing modules.
* On Deck’s online community and On Deck Directory, where you’ll be able to search and filter the Directory and Slack community to learn more about your peers and ask or answer questions.
* Dedicated Mastermind groups with peers from diverse and similar backgrounds to build accountability and a support network.
* And ultimately, the life-changing opportunity to build relationships with high potential, high octane people. This community will likely follow you deep into your ever-evolving career.
Our goal is to make the Fellowship accessible to the absolute best talent, no matter their financial situation.
All Fellows have the option to pay in four monthly installments (with no interest or additional charges). We also have a limited number of scholarships available thanks to our Access Fund. Information about scholarship applications will be provided to accepted Fellows closer to the kickoff date.
Between attending sessions, meeting other fellows 1:1, and curated expert groups you can expect to spend ~1-3 hours per week engaging with the program. We recognize that everyone in the program is working full time with busy schedules and a lot of personal commitments so engagement may vary week to week and that’s ok.
We have purposefully structured the program with your busy schedules in mind, allowing for structured content, a speaker series, and more curated small group sessions pairing those with challenges to those who have solved them before. We will also record and share sessions and engage asynchronous on Slack. This structure will continue throughout an annual model.
Yes. ODCS will be run entirely remotely.
Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.
Yes. ODCS will be entirely remote. This enables participation from all corners of the world. On Deck has spent multiple cohorts mastering the playbook for building remote communities and relationship building online, and will apply the same approach here.
That said, our programming times are most often between 9am-12pm pacific. We have more international hours for some events but do not yet have a full track in other time zones.
Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.
After one year of membership, you will have the opportunity to renew your membership. If you choose not to renew your membership, you will lose access to all On Deck platforms, networks, and content.