Learn, connect, and level up with the best Customer Success leaders in SaaS
Join a trusted community of Customer Success leaders
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A community to fall back upon whenever you need
Meaningful connections with peers, mentors and future collaborators
Socialize and mingle with the On Deck community
Navigate your career through intimate masterminds with trusted peers
Regular check-ins
First-hand advice
Meaningful connections
Continuously level up and gain confidence with learning sessions
Practical learning opportunities
High-signal sessions with industry’s best
Ever-growing library of content
Other speakers:
Everything you need to accelerate your career, for years to come
Application Process
8-Week Onboarding
Life-long Community
Apply to On Deck Customer Success
Payment plans available.
MEET THE TEAM
Designed and led by top operators
TESTIMONIALS
Here’s why other fellows are excited about the inaugural cohort of ODCS
SUPER excited for being accepted on the first cohort of the new On Deck Customer Success Fellowship. Looking forward to sharing success stories and lessons learned, and helping to build a more structured framework for the Customer Success function.
I am thrilled to have been chosen as an inaugural fellow for the On Deck Customer Success Fellowship! I'll get the ability to collaborate with and learn from some of the best leaders in CS. Bring on the engaging dialogue!!
The On Deck Customer Success Fellowship [ODCS] is a community and brain trust of world-class CS experts in SaaS. The 8-week fellowship program is highly curated and a safe place to expand knowledge, build meaningful relationships, and collectively improve the customer experience. The program is structured to facilitate highly relevant peer-to-peer connections while workshopping challenging CS business management topics.
I am humbled to announce that I have officially accepted an opportunity to be a part of On Deck's inaugural Customer Success fellowship in July (#ODCS1). So many people have helped me to be where I am today - thank you, each and every one of you. I'd like to particularly thank my wife Arrielle for her endless encouragement; Maximus Greenwald and the entire Warmly, team for the support to learn, grow, and thrive; and Kelly Hook for offering me this opportunity.
I'm excited to support and learn from some incredible individuals - and even more excited to give back and help others on their journeys.
I cannot wait to join Laura Lakhwara and the rest of the Founding Fellows of On Deck's first Customer Success program. Come check it out!
Excited to be a part of On Deck’s first Customer Success Fellowship! Thank you Kelly Hook and the On Deck team for the invite. I can’t wait to connect with other CS leaders and learn from the best.
If you haven't yet looked into the upcoming On Deck CS Program, check out the video and get in touch with Kelly Hook to see if there's still room to attend. There will be strong, tenured CS leaders with valuable material shared in the upcoming ODCS sessions. Don't miss a chance to be part of it!
Thrilled to be joining On Deck as a fellow in On Deck Customer Success. Can't wait to start learning & connecting!
I'm excited to announce that I've been accepted onto the first On Deck cohort for customer success. This July, I'll be joining a group of operators and leaders from Airtable, Box, Google, SAP and ServiceNow to share and learn best-in-class customer success processes. I'm excited to be given this incredible opportunity.
I am so honored to have been selected as a Founding Fellow to the On Deck Customer Success Fellowship! The ability to connect with some of the greatest minds in CS, learn from great leaders, and grow as a leader is something one can only dream about.
If you're a high-performing operator or CS executive who genuinely cares about the customer experience, ODCS will help you maximize your potential as a leader and empower your teams to put customers first.
I'm honored to have been selected to join the inaugural On Deck Customer Success Fellowship. I look forward to kicking off in July!
Ready to apply?
FAQ
To be a good fit for ODCS, you are seeking to join a curated community of experienced Customer Success leaders who have personally tackled a wide range of challenges and are ready to share their learnings. If you enjoy Customer Success because you genuinely care about the customer experience and you’re a high-performing operator or CS Executive, this program is for you.
For the inaugural cohort, the program is $4990 (or four installments of $1250). If you’re accepted, we’ll work with you and your executive if you’d like to expense some or all of the cost of the program as part of your company’s L&D budget. As an ODCS fellow, you get access to:
* A year of programming with opt-in skill tracks and peer knowledge-sharing modules.
* On Deck’s online community and On Deck Directory, where you’ll be able to search and filter the Directory and Slack community to learn more about your peers and ask or answer questions.
* Dedicated Mastermind groups with peers from diverse and similar backgrounds to build accountability and a support network.
* And ultimately, the life-changing opportunity to build relationships with high potential, high octane people. This community will likely follow you deep into your ever-evolving career.
Our goal is to make the Fellowship accessible to the absolute best talent, no matter their financial situation.
All Fellows have the option to pay in four monthly installments (with no interest or additional charges). We also have a limited number of scholarships available thanks to our Access Fund. Information about scholarship applications will be provided to accepted Fellows closer to the kickoff date.
Between attending sessions, meeting other fellows 1:1, and curated expert groups you can expect to spend ~1-3 hours per week engaging with the program. We recognize that everyone in the program is working full time with busy schedules and a lot of personal commitments so engagement may vary week to week and that’s ok.
We have purposefully structured the program with your busy schedules in mind, allowing for structured content, a speaker series, and more curated small group sessions pairing those with challenges to those who have solved them before. We will also record and share sessions and engage asynchronous on Slack. This structure will continue throughout the 8 week program.
Yes. ODCS will be run entirely remotely.
Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.
Yes. ODCS will be entirely remote. This enables participation from all corners of the world. We’ve spent multiple ODF cohorts mastering the playbook for building remote communities and relationship building online, and will apply the same approach here.
Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.
