Learn, connect, and level up with the best Customer Success leaders in tech
On Deck Customer Success (ODCS) is a continuous community for senior CS leaders and operators who want to build customer-centric cultures and maximize their potential through professional development and access to a trusted peer network.
Join a trusted community of Customer Success leaders
Our members are CS leaders working at high-impact companies who can support you throughout your journey. They come from diverse backgrounds, roles, and they all share a strong spirit of service.
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A meaningful community to fall back upon whenever you need
Curated connections with peers, and future collaborators
Socialize and mingle with the On Deck community
Here’s what other Fellows have been saying about their ODCS experience
Highly Recommend. Highly Satisfied. Incredible Network. Incredible Speaker Lineup. Incredibly well run. This program has been a game changer!
Have really enjoyed my experience in ODCS. I was looking to expand my CS community and was able to do that both locally and globally. Also, definitely feeling more confident in driving change and outcomes from peer discussions and guest lectures. The content from our guest lectures was exceptional and I’ve already transferred some of my learnings into my work. Looking forward to more time with ODCS1 fellows!
Another great session thanks to our special guest Chris Koehler, Chief Marketing Officer at Box, also former Global VP of Customer Success at Box, for taking the time to join our book club! We talked about how Sales, Marketing, and Customer teams can work together seamlessly towards not only pipeline generation but, most importantly, on retention and growth.
Listening to the VP and C-level speakers has further validated the priorities that I am driving for my organization and in other cases, has given me ideas on where I need to pivot. I have had 2 extremely valuable mentorship sessions with Rod Cherkas which has confirmed that the work that I am doing at a “winner” company is in line with the path that I seek for my career.
I’m impressed and inspired by the Customer Success leaders that are part of this cohort, and I look forward to collaborating, sharing, and ideating alongside you as we dive deep on strategies and opportunities in Customer Success.
This has been by far one of the best investments I have made in my professional journey! I was not completely sure what to expect when I started but from my first interaction with the program management it was a little too good to believe. Everything from the topics we we hit, the real time scenarios, the networking, no fluff working sessions with my peers globally...... it was incredible! I am glad to have a tribe of 80 CS peers globally I can learn from and win together!
Who should apply?
ODCS is for senior leaders looking to join a curated community of like-minded peers who have personally tackled a wide range of challenges and are ready to share their learnings.
Apply by August 1st to join the next onboarding kicking off in early September.
apply Now
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Navigate your career through intimate masterminds with trusted peers
Regular check-ins
First-hand advice
Meaningful connections
Maximize your leadership potential through specialized tracks led by the best in the industry
CS Scale
- Understand the language and business drivers of sales, finance, and product teams
- Develop an “A-Player” hiring framework
- Uplevel your capacity planning and forecasting skills
- Focus on the data to make informed, strategic decisions
- Effectively communicate the ROI of your department
CS Build
- Onboarding journeys and the power of excellent customer experience
- Establish a customer centric culture
- Learn how to hire and scale on a startup budget
- Focus on the importance of early data collection
- Become an expert on reducing churn
- Grow revenue at every stage of the Customer Lifecycle
Continuously level up with leading industry experts who turn theory into practice
Practical learning opportunities
High signal sessions with industry’s best
Ever-growing library of content
Everything you need to accelerate your career, for years to come
Application Process
3-Week Onboarding
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Lifelong Community
Apply to On Deck Customer Success
Payment plans available.
What does a typical month at ODCS look like?
ODCS Calendar
On Deck Journal
How to Build Cross-Functional Relationships That Matter
Healthy cross-functional relationships are key for customer success teams to do their job. In this indispensable guide for customer success leaders, Rod Cherkas, CEO of consulting firm HelloCCO, draws from his 15+ years of experience as a post-sales exec to provide a masterclass in building relationships with cross-functional partners.
This guide covers what it means to have an owner’s mindset, where teams go wrong in achieving and maintaining strong morale, and how product managers are specifically well positioned as leaders to affect change across their organization.
Designed and led by experts in the field
Ready to apply?
FAQ
To be a good fit for ODCS, you are seeking to join a curated community of experienced Customer Success leaders who have personally tackled a wide range of challenges and are ready to share their learnings. If you enjoy Customer Success because you genuinely care about the customer experience and you’re a high-performing operator or people manager, this program is for you.
Access to ODCS is $4,990 (or four installments of $1250) per year. If you’re accepted, we’ll work with you and your executive if you’d like to expense some or all of the cost of the program as part of your company’s L&D budget. As an ODCS fellow, you get access to:
* A year of programming with opt-in education tracks and peer knowledge-sharing modules.
* On Deck’s online community and On Deck Directory, where you’ll be able to search and filter the Directory and Slack community to learn more about your peers and ask or answer questions.
* Dedicated Mastermind groups with peers from diverse and similar backgrounds to build accountability and a support network.
* And ultimately, the life-changing opportunity to build relationships with high potential, high octane people. This community will likely follow you deep into your ever-evolving career.
Our goal is to make the Fellowship accessible to the absolute best talent, no matter their financial situation.
All Fellows have the option to pay in four monthly installments (with no interest or additional charges). We also have a limited number of scholarships available thanks to our Access Fund. Information about scholarship applications will be provided to accepted Fellows closer to the kickoff date.
Between attending sessions, meeting other fellows 1:1, and curated Mastermind groups you can expect to spend 3-6 hours per month engaging with the program.
We have purposefully structured the program with your busy schedules in mind, allowing for impactful content through speaker series, and educational tracks. We pair those offerings with peer-led, small group sessions, curated 1:1 connections and fellow-led sessions. This structure will continue throughout an annual model.
Yes. ODCS will be run entirely remotely.
Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.
Yes. ODCS will be entirely remote. This enables participation from all corners of the world. On Deck has spent multiple cohorts mastering the playbook for building remote communities and relationship building online, and will apply the same approach here.
That said, our programming times are most often between 9am-12pm Pacific time. We have more international hours for some events but do not yet have a full track in other time zones.
Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.
After one year of membership, you will have the opportunity to renew your membership. If you choose not to renew your membership, you will lose access to all On Deck platforms, networks, and content.