Maximize your potential as a customer success leader

ODCS will have about 3 hours of programming per week which is optional to attend. However, we recommend thinking of this as a 3-5 hour weekly commitment to get the most from the program. Engaging with your peers is the most critical component so you’ll want to block time to meet other fellows and build relationships.

To be a good fit for ODCS, you are seeking to join a curated community of experienced Customer Success leaders who have personally tackled a wide range of challenges and are ready to share their learnings. If you enjoy Customer Success because you genuinely care about the customer experience and you’re a high-performing operator or CS Executive, this program is for you.

For the inaugural cohort, we’re offering the program at ODCS is $4990 (or four installments of $1250). If you’re accepted, we’ll work with you and your executive if you’d like to expense some or all of the cost of the program as part of your company’s L&D budget.

As a participant, you get access to:

* A 8-week program & curriculum, including live and recorded programming, breakout sessions and guided workshops.
* On Deck’s online community and On Deck Directory, where you’ll be able to search and filter the Directory and Slack community to learn more about your peers and ask or answer questions.
* Dedicated Mastermind groups with peers from diverse and similar backgrounds to build accountability and a support network.
* And ultimately, the life-changing opportunity to build relationships with high potential, high octane people. This community will likely follow you deep into your ever-evolving career.

Our goal is to make the Fellowship accessible to the absolute best talent, no matter their financial situation.

All Fellows have the option to pay in four monthly installments (with no interest or additional charges). We also have a limited number of scholarships available thanks to our Access Fund. Information about scholarship applications will be provided to accepted Fellows closer to the kickoff date.

Between attending sessions, meeting other fellows 1:1, and curated expert groups you can expect to spend ~2-5 hours per week engaging with the program. We recognize that everyone in the program is working full time with busy schedules and a lot of personal commitments so engagement may vary week to week and that’s ok.

We have purposefully structured the program with your busy schedules in mind, allowing for structured content, a speaker series, and more curated small group sessions pairing those with challenges to those who have solved them before. We will also record and share sessions and engage asynchronous on Slack. This structure will continue throughout the 10 week program.

Yes. ODCS will be run entirely remotely. 

‍Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.

Yes. ODCS will be entirely remote. This enables participation from all corners of the world. We’ve spent multiple ODF cohorts mastering the playbook for building remote communities and relationship building online, and will apply the same approach here.

Post-COVID, we’ll return to organizing offline programming like dinners, small gatherings, and retreats, but the core Fellowship will remain a remote-first experience.